BABABOOMS TERMS AND CONDITIONS (Issued June 2012)
Using this Website indicates that you have read and accept these terms and conditions.
This Website is owned and operated by Bababoom Ltd. By using this Website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, you must not use this Website. You should check this section of the Website from time to time to review the current terms. You shall be deemed to have accepted the updated terms if you continue to use this Website after they are updated. To assist you with this we will update the issue date at the head of these conditions so you know when they have been changed. Bababoom Ltd. may revise these terms at any time by updating this posting.
Head Office Contact Details
265 High Road,
Tel: 0203 174 0418
Pricing & Payment
All our prices are shown in £ sterling and do not include delivery charges. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data entry. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.
On occasion, the prices payable of goods advertised on our web site may differ from those prices offered in our Bababoom store and we are under no obligation to honour any web site price if there is such a difference.
All items must be paid for in full before we can dispatch them. Payment on our website is made via PayPal secure on-line payment system.
UK Mainland and overseas orders are priced by country and the prices are displayed in the shopping cart.
We accept most major credit cards and payment is securely taken by the Sage Pay secure server. We receive funds via Sage Pay once your order has been placed. Payment is taken in £ Sterling. Refunds can take 3-5 working days to reach your account; the duration of this will vary depending on who you bank with.
Your payment is processed either by Sage Pay or PayPal. All customer information is kept strictly confidential on secure encrypted servers. We do not keep credit card information. Customer information is only used for the purpose of processing and fulfilling your order. We do NOT and will NOT pass your details to any third party.
We conform to the requirements of the Data protection act 1998.
Disclaimer of Liability
Our terms and conditions are subject to UK law and the products we supply are subject to British Standards. Products and services featured on the site do not automatically carry a guarantee from Bababoom Ltd of their quality or value. We recommend consumers seek advice from the manufacturer or organisation involved. Readers who send in material, letters and photographs to the site should be aware that the site is accessible all over the world and that information and pictures from the site can be downloaded and altered by another user. Bababoom Ltd reserves the right to edit any contributions.
Pictures supplied by outside sources retain ownership of said pictures. Any pictures received or downloaded are for private use only and may not be distributed, re-copied, transmitted, sold or used for any commercial purpose beyond promoting relevant product or service. Use of any pictures is not permitted without prior consent from Bababoom Ltd. Articles and information on the site have been contributed from outside sources. Contributors should be aware that Bababoom Ltd does not accept any responsibility, where permissible by UK law, for information published on the site and any injury or damage caused to persons as a result of said information.
Representation of Product
We have made every effort to display the products as accurately as possible; however, customers should be aware that the pictures are a representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend upon your monitor we cannot guarantee the colour will be accurate. On items like the cotton sleep suits, bodysuits, hats, mitts and bootees, the print may vary slightly from the picture shown. Customers should be aware that the sizes on the clothing are an approximate guideline. As all babies are individuals, their size may vary according to their age, and therefore we cannot guarantee all garments will fit perfectly. We recommend when buying a gift for a new born baby you choose 0-3 months. If you have any concerns on our sizing, we will (when possible) check the length of a garment to see if this will fit your baby's body length.
We will endeavour to dispatch all stock items within your chosen delivery time (Monday to Saturdays), however if this is not possible we will contact you. We use UK Royal Mail for all consignments. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will despatch the item as soon as stock is received. For all personalised items, delivery times will be advised on receipt of order or enquiry and our standard delivery times do not apply.
Returns, Refunds and Defective or Incorrect Items
We will refund or replace any items that you are not completely satisfied with within 14 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition in which they were received. The cost of the goods will then be refunded but there will be no refund for postage and packing costs. Please contact us before returning any goods at email@example.com or please call us on 020 3174 0418
We cannot refund personalised gifts. Our personalised gifts are made by specialist artists, and once we have placed an order with them, we cannot cancel it due to the personalised message. We recommend that customers place orders on-line and that they check the message to be included on the personalised gift very carefully for mistakes. We cannot be held responsible for incorrect information given by the customer. We recommend that customers do not place orders for personal products by phone as we cannot be held responsible for any mistakes that occur in the details given or taken by us. If mistakes do occur when orders are placed in this method, we will not be able to offer a refund or replacement.
Please take your parcel to the nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. When returning goods please quote the name of the correspondent that agreed the return when you first notified us of it. You should receive your refund or exchange within 3 working days (in stock items only) from the date Bababoom received the returned item(s).
Refunds can only be refunded back to the original purchaser and receipt of purchase must be included with the return. A copy of the original receipt or proof of purchase must be included for a refund.
If there are any problems with your refund we will contact you. The credit card used for the original purchase will be credited with the original price.
We cannot be held responsible for postal strikes or any natural disaster that may affect the postal service.
Our staff are on hand to help with any query you may have. Whether you wish to enquire about a particular product, stock availability or need advice on how to shop at Bababoom Ltd. we will be happy to help. We can answer any queries by phone Mon-Fri 10am-5pm, or alternatively we will answer your email within 3 working days.
We regularly run special offers and discounts to bring you the best products at the best prices. Only one voucher code per purchase can be redeemed. Special offers cannot be used in conjunction with any other offer.
The information we provide is for general reference. We advise that readers should always seek professional and medical advice during pregnancy and after the birth of their baby, please note that information featured on Bababoom Ltd., is designed to inform readers of products and services available and is not suitable as a substitute for professional advice. If you have any medical query, see your GP. By visiting the Bababoom Ltd site you agree to accept that any issues that arise will be governed by UK law.
Anyone found to be offering copies of our designs for sale may be subject to legal action.
If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.
Security & Privacy Policies
As an internet/mail order company the security and privacy of your information and personal details are top priority to Bababoom Ltd. All of our information is collected and stored in accordance with the Data Protection Act 1998, the Distance Selling Directive and the Which? Web Trader Code of Practice.
All Bababoom Ltd online purchases take place in a safe environment using the latest security technology to protect all of our customers. We are PCI Compliant which is necessary to ensure the internet and shopping online is secure, maintaining a secure network and protecting cardholder data.
We do not store any card details.
All transactions carried out using our store are done through our payment provider PayPal, this means we don't hold any of your card details and you have the peace of mind using a well-respected global payment gateway.
Bababoom Ltd is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
You can browse our website without disclosing your personal information. If at any point whilst using our website we ask you for information (i.e. when making an enquiry or placing an order), we will always make it clear for what purpose this information will be used. All transactions that you initiate with Bababoom Ltd on this website are confidential. Your name will not be added to any third party mailing lists. We collect information about you for two main reasons, to process your online order and to provide you with the most efficient possible service. The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Bababoom Ltd are carrying out (if you have selected to receive these emails/newsletters via your member registration). You can request that we stop using your information in this manner at anytime by writing to us or sending us an email to firstname.lastname@example.org, please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.
Please note that Bababoom Ltd will never make your email address available to third parties other than in the following circumstances:
Undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
Legal and debt recovery agents for the purpose of debt collection and tracing;
Reputable companies used by us to fulfil or deliver your order;
In accordance with any consent given by you via this website or otherwise;
If we are required to do so by law or if we receive a valid request by the police or government department investigating an illegal (or alleged illegal) activity.
Intellectual Property Right
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Bababoom Ltd, its licensors. The mark "Bababoom Ltd", together with any associated logos or representations is a trademark of Bababoom Ltd. Any other trademarks/graphics/pictures on the Website belonging to third parties remain the property of those third parties. You are permitted to access this Website and to download and to temporarily store one or more pages of the Website for the purpose of viewing on a personal computer or monitor. If you breach any of these terms, your permission to use this Website automatically terminates. The reproduction, permanent storage or retransmission of the contents of the Website is prohibited without the prior written consent of Bababoom Ltd. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Bababoom’s prior written permission. Any rights not expressly granted in these terms are reserved.
While Bababoom Ltd endeavours to ensure that this Website is normally available 24 hours a day, Bababoom Ltd. shall not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended without notice for any reason at any time including in the case of system failure, maintenance or repair. You must not attempt at any time to do anything which interferes with the proper working of this Website. Bababoom Ltd shall fully co-operate with any law enforcement authorities or court order requesting or directing Bababoom Ltd to disclose the identity or locate anyone interfering in any way with the proper working of this or any other Website.
While Bababoom Ltd. endeavours to ensure that the information on this Website is correct; Bababoom Ltd. does not warrant the accuracy and completeness of the material on this Website. Bababoom Ltd. may make changes to the material on this Website, or to the products and prices described on it, at any time without notice. Bababoom Ltd. makes no warranty that the material on this Website is up to date. Some parts of the Website allow users to post reviews of Bababoom Ltd., and/or its products. These reviews represent the views of the individual posting them and Bababoom Ltd., accepts no liability for the content, accuracy or otherwise of such reviews. The images of products displayed on the Website are indicative only. Due to limitations in the display and colour capabilities of computer monitors, the product(s) you order from us and receive may differ slightly from the images shown on the Website.
Bababoom Ltd., excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites. This includes but not is limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in this legal notice shall exclude or limit Bababoom Ltd.’s liability for: death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law.
If any term or provision in these terms shall be held to be illegal or unenforceable in whole or in part under any enactment or rule of law such term or provision or part shall to that extent be deemed not to form part of these terms but the validity and enforceability of the remainder of these terms shall not be affected.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Each of the parties hereby irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.
At Bababoom Ltd we do our utmost to ensure that the final products reach you in their best condition. The highest standards of quality and design are insisted upon which means we will bring you a product which will delight you.
Contracts (Rights of Third Parties) Act 1999
Except as expressly provided in these terms, a person who is not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
Conditions of Use
Bababoom Ltd., may revise these Terms and Conditions at any time. Users should check these terms and conditions periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you chose to review these changes.